Refund policy

Return and Refund Policy

Littel Baby Haven

At Littel Baby Haven, we want every parent and caregiver to shop with confidence. Your little one’s comfort, safety, and happiness matter to us. If something isn’t right with your order, we’re here to help.

1. Return Eligibility

You may request a return if your item meets the following conditions:

* The item is faulty, damaged, defective, or incorrect.
* The item is unused, unwashed, and in its original condition, with all original packaging and accessories where applicable.
* You contact us within a reasonable time after receiving your order.

For hygiene and safety reasons, certain baby products, including personal-care items, feeding products, and intimate or hygiene-related products, may have specific return requirements. However, this does not affect your rights under applicable South African consumer law.

2. Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible.

When contacting us, please provide:

* Your order number.
* A brief description of the problem.
* Clear photographs or videos showing the issue, where applicable.

We will review your request and work with you to find an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and your rights under applicable law.

3. Refund Policy

Refunds may be provided when:

* An item is confirmed to be faulty, defective, damaged, or incorrectly supplied and a refund is appropriate.
* An order is cancelled and a refund is due under applicable law or our agreed cancellation terms.
* A refund is otherwise required under South African consumer protection legislation.

Once your refund has been approved, it will be processed using the original payment method where possible. Please allow additional time for your bank or payment provider to reflect the funds.

We will communicate with you regarding the progress of your refund.

4. Exchanges

If you need a different size, colour, or product, please contact us to discuss an exchange.

Exchanges are subject to product availability and applicable consumer protection requirements. If an exchange is unavailable, we will discuss the available options with you.

5. Return Shipping Costs

If an item is faulty, defective, damaged, or incorrectly supplied, we will handle reasonable return arrangements and costs in accordance with applicable South African consumer law.

For other returns, any return shipping costs will depend on the reason for the return and the applicable terms and consumer rights.

Please contact us before sending any item back so we can provide the correct return instructions.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be easier to cancel. Once an order has been dispatched or delivered, cancellation and return requests will be handled according to our store terms and applicable South African consumer law.

Nothing in this policy limits any cancellation rights you may have under applicable law.

7. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other lawful reasons, particularly where they have been used or unsealed.

This may include some feeding accessories, personal-care products, and hygiene-related baby items.

These exclusions do not apply where a return, replacement, repair, or refund is required by law, including for qualifying faulty or defective goods.

8. How to Request a Return or Refund

To start a return or refund request, please contact our customer support team with your order number and a description of your concern.

Store: Littel Baby Haven
Email: littlebabyhavencustomer@gmail.com
Website: LittleBabyHaven.co.za

Please wait for confirmation and return instructions before sending any products back.

9. South African Consumer Protection

Littel Baby Haven aims to comply with the Consumer Protection Act 68 of 2008 and other applicable South African laws.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded or limited.

10. Policy Updates

Littel Baby Haven reserves the right to update this policy when necessary. Any changes will be published on this page, with the updated policy applying subject to applicable law.

Thank you for choosing Littel Baby Haven. We appreciate the trust you place in us when shopping for your little ones.